# Split Shipment Communication — E-commerce AI agent | Mihu AI

E-commerce · Fulfillment

# Split Shipment Communication

Proactively explain when an order will arrive in multiple shipments.

Set up this outcome

## Apps this needs

OMS / Fulfillment Order management and warehouse system for fulfillment, dispatch, carrier tracking & returns status. Connect during setup

Inbound Email Let the agent read and answer email enquiries. Connect during setup

## How it works

Detects when an order is being split across multiple shipments via the OMS's split logic.

Sends a proactive explanation before the first shipment arrives.

Provides separate tracking for each shipment, pulled from the carrier tracking API.

Confirms completion once all shipments have been delivered, cross-checked against the OMS's delivery status.

## Data sources

OMS split-shipment logic Carrier tracking feeds

## What it targets

Split shipments with proactive explanation sent Target 95%

"Where's the rest of my order" tickets Target -60%