# Product Usage / How-To Support — E-commerce AI agent | Mihu AI

E-commerce · Support

# Product Usage / How-To Support

Reduce returns caused by "didn't know how to use it."

Set up this outcome

## Apps this needs

Store Platform Shopify, WooCommerce or your storefront for carts, orders & status. Connect during setup

WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup

## How it works

Sends a usage tip or quick-start guide relevant to the specific product a few days after delivery, timed against the OMS's delivery-confirmation event.

Answers follow-up usage questions grounded in the actual product manual/FAQ .

Offers a video/visual guide link for anything hard to explain in text.

Flags a pattern of confusion about a specific product to the product/content team .

## Data sources

Product manual/FAQ knowledge base Delivery date

## What it targets

Usage guidance sent post-delivery (of eligible SKUs) Target 80%

Return rate reduction for products with usage guidance sent Target -15%