# Card Replacement & Activation Coordination — Financial Services AI agent | Mihu AI

Financial Services · Servicing

# Card Replacement & Activation Coordination

Coordinate lost/stolen/expired card replacement and activation smoothly.

Set up this outcome

## Apps this needs

Core / Policy System Lending, policy or subscription system for renewals & balances. Connect during setup

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup

## How it works

Processes the replacement request , immediately blocking the old card via the card management system if lost/stolen, via voice (Twilio, 3CX, RingCentral, or a carrier-direct SIP trunk).

Confirms shipping address and expected delivery timeline for the new card.

Walks through activation once the customer confirms receipt, written to the system.

Updates any linked autopay/subscription services the customer flags as needing the new card number.

## Data sources

Card management system status Shipping/delivery tracking

## What it targets

Replacement cards activated within 24 hours of delivery Target 85%

Fraudulent use on a reported lost/stolen card after the report Target 0