# Claims Status Update & Document Request — Financial Services AI agent | Mihu AI

Financial Services · Insurance

# Claims Status Update & Document Request

Keep claimants informed throughout the claims process and collect needed documentation.

Set up this outcome

## Apps this needs

Claims Management System FNOL intake, claim status, document requirements and settlement/valuation data. Connect during setup

SMS Gateway Fallback text messages for reminders and links. Connect during setup

Inbound Email Let the agent read and answer email enquiries. Connect during setup

## How it works

Monitors claim status via the claims system and sends proactive updates at each meaningful stage change.

Requests specific outstanding documentation identified by the adjuster.

Confirms received documents and passes them to the adjuster's file , written to the claims system.

Routes settlement amount or coverage determination questions always directly to the adjuster.

## Data sources

Claims management status/document requirements

## What it targets

Claimants receiving a status update at least weekly during an open claim Target 90%

Requested documents received within the requested timeframe Target 75%