# Complaint Intake & Regulatory Routing — Financial Services AI agent | Mihu AI

Financial Services · Compliance

# Complaint Intake & Regulatory Routing

Capture formal client complaints completely and route them per the institution's required procedure.

Set up this outcome

## Apps this needs

Core / Policy System Lending, policy or subscription system for renewals & balances. Connect during setup

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup

## How it works

Takes the complaint calmly and completely , without minimizing or arguing the substance, via voice (Twilio, 3CX, RingCentral, or a carrier-direct SIP trunk).

Classifies the complaint per the institution's required categories and routes it accordingly.

Sends the required acknowledgment with the disclosed response timeframe.

Logs the complaint fully for regulatory reporting , written to the complaint management system.

## Data sources

Complaint classification rules Regulatory reporting requirements

## What it targets

Complaints acknowledged within the required timeframe Target 100%

Complaints correctly classified and logged Target 98%