# Credit Line Increase Request Handling — Financial Services AI agent | Mihu AI

Financial Services · Lending

# Credit Line Increase Request Handling

Process credit line increase requests through the correct workflow without the agent making a credit decision.

Set up this outcome

## Apps this needs

Core / Policy System Lending, policy or subscription system for renewals & balances. Connect during setup

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup

## How it works

Captures the request and confirms account standing (no missed payments) via the core banking system as a basic pre-check.

Routes the request to the automated credit decisioning system or underwriter per the institution's process — never approved/denied by the agent.

Communicates the decision once rendered , including any required adverse action notice if declined.

Confirms updated terms if approved, written to the core banking system.

## Data sources

Core banking account status Credit decisioning system output

## What it targets

Requests routed and processed within SLA Target 90%

Decisions communicated within 24 hours of being rendered Target 95%