# Dispute / Fraud Claim Intake — Financial Services AI agent | Mihu AI

Financial Services · Servicing

# Dispute / Fraud Claim Intake

Take transaction dispute and fraud claims completely and accurately at first contact.

Set up this outcome

## Apps this needs

Core / Policy System Lending, policy or subscription system for renewals & balances. Connect during setup

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup

## How it works

Gathers the required dispute details following the regulatory dispute intake requirements, via voice (Twilio, 3CX, RingCentral, or a carrier-direct SIP trunk).

Issues provisional credit where required by regulation and timeline, written to the dispute system, and explains the investigation process.

Never determines the dispute outcome itself — that's the fraud/dispute team's decision.

Confirms the claim number and next steps clearly.

## Data sources

Dispute management system intake requirements Regulatory timeline rules

## What it targets

Disputes captured completely on first contact Target 95%

Claims filed within the required regulatory window Target 100%