# Dormant Account Reactivation — Financial Services AI agent | Mihu AI

Financial Services · Collections

# Dormant Account Reactivation

Reactivate dormant deposit/investment accounts, which often carry escheatment risk.

Set up this outcome

## Apps this needs

Core / Policy System Lending, policy or subscription system for renewals & balances. Connect during setup

Inbound Email Let the agent read and answer email enquiries. Connect during setup

## How it works

Identifies accounts approaching a dormancy threshold defined by the institution and applicable state escheatment rules, via the core banking system.

Sends a simple reactivation request before the account is escheated.

Processes reactivation once confirmed, written to the core banking system.

Escalates unresponsive high-value accounts to a relationship manager before the escheatment deadline.

## Data sources

Core banking dormancy status State escheatment rules

## What it targets

Dormant accounts contacted before escheatment deadline Target 100%

Reactivation rate Target 25%