# First Notice of Loss (FNOL) Intake — Financial Services AI agent | Mihu AI

Financial Services · Insurance

# First Notice of Loss (FNOL) Intake

Capture a claim's initial details accurately and completely at first report.

Set up this outcome

## Apps this needs

Claims Management System FNOL intake, claim status, document requirements and settlement/valuation data. Connect during setup

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup

## How it works

Takes the claim report at any hour , following the insurer's structured FNOL script, via voice (Twilio, 3CX, RingCentral, or a carrier-direct SIP trunk).

Assigns initial severity/priority per the claims triage rules stored in the claims system, routing urgent claims for immediate adjuster contact.

Provides the claim number and next-steps information immediately, generated by the claims system upon intake.

Never estimates coverage, liability or settlement value itself — that's always the adjuster's determination.

## Data sources

Claims management intake fields Triage/severity rules

## What it targets

FNOL captured completely on first contact Target 95%