# Hardship Program Application Support — Financial Services AI agent | Mihu AI

Financial Services · Servicing

# Hardship Program Application Support

Help customers experiencing financial hardship navigate the application process.

Set up this outcome

## Apps this needs

Core / Policy System Lending, policy or subscription system for renewals & balances. Connect during setup

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup

## How it works

Explains available hardship programs per the servicer's published options, following required compliance disclosures, via voice (Twilio, 3CX, RingCentral, or a carrier-direct SIP trunk) or email.

Collects required documentation for the application, written to the hardship module.

Tracks application status and communicates decisions once rendered.

Never determines eligibility or approves a program itself — always routes the decision through the proper review process.

## Data sources

Servicing hardship program rules Documentation requirements

## What it targets

Hardship applications completed within the target timeline Target 80%

Applications processed to a decision within the required regulatory window Target 95%