# KYC & Onboarding Document Chase — Financial Services AI agent | Mihu AI

Financial Services · Servicing

# KYC & Onboarding Document Chase

Complete KYC and onboarding before the customer gives up on it.

Set up this outcome

## Apps this needs

Core / Policy System Lending, policy or subscription system for renewals & balances. Connect during setup

WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup

Inbound Email Let the agent read and answer email enquiries. Connect during setup

CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup

## How it works

Agent picks up onboarding cases missing documents , pulled from the KYC platform's requirements.

Tells the customer exactly what is outstanding and why it's needed.

Collects the upload and validates it is readable before submitting.

Any material discrepancy or incomplete response is escalated to the compliance team for review.

Re-prompts once, on their channel, then hands over rather than nagging .

Anything about eligibility or suitability goes to a licensed adviser — the agent chases paperwork only. Completion is confirmed and logged to the CRM .

## Data sources

Onboarding case status KYC requirements Document checklists CRM

## What it targets

Incomplete cases chased Target 98%

Cases completed without staff Target 56%

Escalated to a licensed adviser Target 100%