# Overdraft / NSF Notification & Resolution — Financial Services AI agent | Mihu AI

Financial Services · Servicing

# Overdraft / NSF Notification & Resolution

Notify customers of an overdraft/NSF event immediately.

Set up this outcome

## Apps this needs

Core / Policy System Lending, policy or subscription system for renewals & balances. Connect during setup

SMS Gateway Fallback text messages for reminders and links. Connect during setup

## How it works

Sends an immediate notification when an overdraft/NSF event occurs, triggered by the core banking system's event feed.

Presents available resolution options per the institution's policy.

Processes a same-day transfer if the customer has funds available elsewhere and authorizes it, written to the account.

Flags repeat overdraft patterns for a proactive account review conversation.

## Data sources

Core banking overdraft/NSF event data Linked account transfer capability

## What it targets

Overdraft notifications sent within 1 hour Target 98%

Same-day resolution rate Target 40%