# Payment Plan Setup for Delinquent Accounts — Financial Services AI agent | Mihu AI

Financial Services · Collections

# Payment Plan Setup for Delinquent Accounts

Set up structured payment plans for delinquent accounts within pre-approved parameters.

Set up this outcome

## Apps this needs

Core / Policy System Lending, policy or subscription system for renewals & balances. Connect during setup

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup

Payments / Checkout Send secure pay links and reconcile paid / overdue balances. Connect during setup

## How it works

Offers a payment plan within the institution's pre-approved standard terms for eligible delinquent accounts, checked via the servicing system, via voice (Twilio, 3CX, RingCentral, or a carrier-direct SIP trunk).

Sets up the recurring plan and confirms the schedule clearly, written to the servicing system.

Escalates any request for terms outside standard parameters to a collections specialist with authority to approve exceptions.

Monitors plan adherence and flags any missed plan payment immediately.

## Data sources

Servicing system delinquency/payment plan rules

## What it targets

Eligible accounts offered a standard payment plan Target 85%

Payment plan completion rate Target 65%