# 24/7 Appointment Booking & Reschedule — Healthcare AI agent | Mihu AI

Healthcare · Scheduling

# 24/7 Appointment Booking & Reschedule

Let patients book, move or confirm appointments any time, in any language, without staff time.

Set up this outcome

## Apps this needs

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup

WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup

EHR / Practice System Read availability and write appointments back to your clinic system. Connect during setup

Branch Calendar Availability from Calendar API, DMS or a CSV / Google Sheet. Connect during setup

CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup

## How it works

Patient reaches the clinic by phone — Twilio, 3CX, RingCentral or a carrier-direct SIP trunk — or WhatsApp .

Agent verifies identity and looks up the correct provider / service.

Offers live availability and books, reschedules or cancels.

Writes the change back to the calendar and frees released slots.

Sends confirmation + pre-visit instructions on the patient's channel.

Logs the booking to the CRM .

## Data sources

Provider calendars Service / provider list Patient records CRM

## What it targets

Bookings handled without staff Target 70%

After-hours bookings captured Target 35/wk

Average handle time Target 90s