# Coordination of Benefits (COB) Update Request — Healthcare AI agent | Mihu AI

Healthcare · Billing

# Coordination of Benefits (COB) Update Request

Resolve claim holds caused by outdated coordination-of-benefits information.

Set up this outcome

## Apps this needs

EHR / Practice System Read availability and write appointments back to your clinic system. Connect during setup

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup

## How it works

Agent identifies claims held specifically for a COB update requirement .

Confirms current primary/secondary insurance status with the patient.

Submits the COB update through the payer's process on the patient's behalf where permitted, or guides them to do so.

Tracks claim release once COB is resolved, confirmed in the billing system .

## Data sources

Billing system claim hold reasons Payer COB requirements

## What it targets

COB-held claims resolved within 10 business days Target 85%