# Front Desk Overflow & Practice Info — Healthcare AI agent | Mihu AI

Healthcare · Front Desk

# Front Desk Overflow & Practice Info

Keep the practice line answered without pulling reception away from patients.

Set up this outcome

## Apps this needs

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup

EHR / Practice System Read availability and write appointments back to your clinic system. Connect during setup

WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup

CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup

## How it works

Agent monitors live call queue depth and takes over the moment reception is busy or after hours.

Answers in the patient's language and identifies the record .

Handles admin only — opening hours, directions, appointment prep, forms, invoices .

Reschedules or cancels appointments straight in the diary .

Symptoms, results and medication go to your staff immediately , with the transcript. The agent gives no clinical advice, ever.

If staff are also unavailable, a structured callback task is created in the CRM rather than a generic voicemail.

Overflow volume patterns are reported to help the practice plan staffing .

## Data sources

Practice FAQ Appointment diary Patient record (admin fields) Call queue data CRM

## What it targets

Contacts answered 24/7 Target 100%

Resolved without reception Target 34%

Clinical contacts escalated Target 100%