# Patient Grievance/Complaint Intake & Routing — Healthcare AI agent | Mihu AI

Healthcare · Compliance & Ops

# Patient Grievance/Complaint Intake & Routing

Give patients a clear channel for formal complaints.

Set up this outcome

## Apps this needs

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup

## How it works

Agent takes the complaint calmly and completely , without minimizing or debating it.

Classifies it per the institution's required categories and routes to the appropriate practice leader.

Sends the patient a confirmation with an expected response timeframe .

Logs the complaint fully for the practice's required grievance tracking .

## Data sources

Complaint classification rules Practice compliance/grievance log

## What it targets

Complaints acknowledged within 1 business day Target 95%

Complaints correctly routed and logged Target 100%