# Missed Call Rescue → Appointment — Healthcare AI agent | Mihu AI

Healthcare · Front Desk

# Missed Call Rescue → Appointment

Turn missed inbound calls into booked, confirmed appointments automatically.

Set up this outcome

## Apps this needs

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup

EHR / Practice System Read availability and write appointments back to your clinic system. Connect during setup

WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup

CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup

## How it works

The phone system — Twilio, 3CX, RingCentral, Genesys or a carrier-direct SIP trunk — detects a call that went unanswered, busy, or to voicemail and fires a missed-call webhook with the caller's number and timestamp.

AI agent calls back within 5 minutes (or messages if no answer).

Matches the caller to an existing patient record or captures new details.

Offers the earliest suitable slot from the clinic calendar.

Confirms and writes the appointment back to your practice system.

Sends a WhatsApp / SMS confirmation with time, location and prep notes.

Logs the outcome to the CRM for call-recovery reporting.

## Data sources

Telephony CDR/missed-call event Practice / EHR calendar Patient list (export or API) CRM

## What it targets

Missed calls recovered Target 40%

Appointments booked from recovered calls Target 20/wk

Abandoned-call rate vs baseline Target -30%