# New Patient Enquiry & Registration — Healthcare AI agent | Mihu AI

Healthcare · Front Desk

# New Patient Enquiry & Registration

Turn a new patient enquiry into a completed registration and a booked first appointment.

Set up this outcome

## Apps this needs

EHR / Practice System Read availability and write appointments back to your clinic system. Connect during setup

Branch Calendar Availability from Calendar API, DMS or a CSV / Google Sheet. Connect during setup

WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup

CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup

## How it works

Enquiry arrives from the website, a call — Twilio, 3CX, RingCentral or a carrier-direct SIP trunk — or a message .

Agent responds in the patient's language and explains what the practice offers .

Collects registration details and insurance/payer information .

Books the first available appointment with the right clinician type.

Sends forms to complete before arrival. No clinical questions are answered — anything symptom-related routes to your staff.

Logs the enquiry and outcome to the CRM .

## Data sources

Enquiry forms Clinician availability Registration forms CRM

## What it targets

Enquiries answered Target 100%

Registrations completed Target 62%

Average speed to contact Target 60s