# No-Show Reduction & Reschedule — Healthcare AI agent | Mihu AI

Healthcare · Scheduling

# No-Show Reduction & Reschedule

Protect calendar revenue by confirming appointments and refilling cancellations automatically.

Set up this outcome

## Apps this needs

WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup

SMS Gateway Fallback text messages for reminders and links. Connect during setup

EHR / Practice System Read availability and write appointments back to your clinic system. Connect during setup

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup

CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup

## How it works

Sends a reminder 48h out and a confirm 2h out, via WhatsApp, SMS or voice — Twilio, 3CX, RingCentral or a carrier SIP trunk.

If the patient can't attend, offers the next available slots to reschedule.

On cancellation, offers the freed slot to the recall / waitlist.

Updates the calendar and confirms the new booking .

Logs the outcome to the CRM for no-show pattern tracking.

## Data sources

Appointment schedule Recall / waitlist CRM

## What it targets

No-show rate vs baseline Target -24%

Cancelled slots refilled Target 60%

Confirmations captured Target 80%