# Overpayment/Refund Processing Notification — Healthcare AI agent | Mihu AI

Healthcare · Billing

# Overpayment/Refund Processing Notification

Proactively notify and process patient refunds when a credit balance is identified.

Set up this outcome

## Apps this needs

Payments / Checkout Send secure pay links and reconcile paid / overdue balances. Connect during setup

Inbound Email Let the agent read and answer email enquiries. Connect during setup

## How it works

Agent identifies patient accounts with a credit balance via the billing system's report.

Notifies the patient and confirms the refund method — original payment, check, credit to future visit.

Processes the refund through the payment gateway where automated refunds are enabled.

Confirms completion and closes the credit balance in the billing system.

## Data sources

Billing system credit balance report Payment gateway refund capability

## What it targets

Credit balances identified and refunded within 30 days Target 90%