# Patient Satisfaction / CAHPS-Style Survey Collection — Healthcare AI agent | Mihu AI

Healthcare · Patient Engagement

# Patient Satisfaction / CAHPS-Style Survey Collection

Collect structured patient experience data.

Set up this outcome

## Apps this needs

SMS Gateway Fallback text messages for reminders and links. Connect during setup

Inbound Email Let the agent read and answer email enquiries. Connect during setup

## How it works

Agent sends a structured post-visit experience survey aligned to quality reporting requirements.

Escalates any low-score or free-text complaint to practice management, separate from aggregate reporting.

Tracks response rate and scores by provider/location for internal quality review.

Sends one survey per visit episode , not per touchpoint, checked against the send log.

## Data sources

Survey platform Visit/episode data

## What it targets

Survey response rate Target 35%

Low-score responses escalated within 24 hours Target 100%