# Second-Opinion Request Coordination — Healthcare AI agent | Mihu AI

Healthcare · Scheduling

# Second-Opinion Request Coordination

Handle second-opinion requests smoothly, including records transfer coordination.

Set up this outcome

## Apps this needs

EHR / Practice System Read availability and write appointments back to your clinic system. Connect during setup

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup

Inbound Email Let the agent read and answer email enquiries. Connect during setup

## How it works

Agent captures the request and identifies what records/imaging need transfer from the original provider.

Coordinates the records request with patient consent/authorization captured and logged.

Confirms receipt of records before booking, avoiding a wasted visit without complete information.

Confirms what to expect and bring, and writes the appointment to the schedule .

## Data sources

EHR records/consent management Referring provider contact

## What it targets

Second-opinion visits with complete records available Target 90%

Second-opinion request-to-scheduled-visit time Target 5d