# Telehealth vs. In-Person Triage — Healthcare AI agent | Mihu AI

Healthcare · Scheduling

# Telehealth vs. In-Person Triage

Direct patients to the appropriate visit modality based on their stated need.

Set up this outcome

## Apps this needs

EHR / Practice System Read availability and write appointments back to your clinic system. Connect during setup

Patient Portal / Telehealth Self-service portal and video-visit platform for patients. Connect during setup

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup

## How it works

Agent asks the visit reason and checks it against the practice's telehealth-eligibility rules table — never making a clinical judgment itself.

If eligible, books a telehealth slot and sends the video link and instructions .

If in-person is required, or preferred regardless of eligibility, books an in-person slot instead.

Escalates anything ambiguous to a nurse triage line rather than deciding.

## Data sources

Practice telehealth-eligibility policy Provider schedule

## What it targets

Eligible visits correctly offered telehealth Target 90%

Patient satisfaction with modality match Target 4.6/5