# Cancellation Waitlist Backfill — Healthcare AI agent | Mihu AI

Healthcare · Scheduling

# Cancellation Waitlist Backfill

Keep clinic capacity full when a patient cancels late.

Set up this outcome

## Apps this needs

EHR / Practice System Read availability and write appointments back to your clinic system. Connect during setup

Branch Calendar Availability from Calendar API, DMS or a CSV / Google Sheet. Connect during setup

SMS Gateway Fallback text messages for reminders and links. Connect during setup

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup

CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup

## How it works

A cancellation frees a slot with a waitlist for that clinic .

Agent matches it against waitlisted patients by visit type and provider compatibility , offering it in clinical priority order as your rules define it.

First to accept is booked into the diary ; the slot then closes.

Moves on automatically when a hold expires unanswered.

Unfilled gaps are reported by provider and day for practice management review.

No clinical judgement is made — the priority order comes from your staff.

Fill outcome and time-to-refill are logged to the CRM .

## Data sources

Appointment diary Clinic waitlist Cancellation events CRM

## What it targets

Cancellations offered to waitlist Target 100%

Cancelled slots refilled Target 29%

Average time to refill Target 22min