# Abandoned Booking Recovery — Hospitality AI agent | Mihu AI

Hospitality · Reservations

# Abandoned Booking Recovery

Recover direct bookings from guests who began a reservation but never confirmed.

Set up this outcome

## Apps this needs

Booking / PMS Property, listing or reservation system for availability & bookings. Connect during setup

WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup

SMS Gateway Fallback text messages for reminders and links. Connect during setup

CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup

## How it works

Booking engine reports an abandoned reservation with dates and rate.

Agent follows up on WhatsApp or SMS within the hour, while intent is warm.

Answers the usual blockers — cancellation terms, parking, late check-in .

Sends a live rate link for the same dates, holding the original price.

Escalates group or complex enquiries to reservations staff with context.

Logs the recovery outcome to the CRM for funnel reporting.

## Data sources

Booking engine events Rate & availability Property FAQ CRM

## What it targets

Abandoned bookings contacted Target 95%

Bookings recovered Target 19%