# Group Block Room Release Reminder — Hospitality AI agent | Mihu AI

Hospitality · Reservations

# Group Block Room Release Reminder

Stop group room blocks from silently expiring unfilled before their cutoff date.

Set up this outcome

## Apps this needs

Inbound Email Let the agent read and answer email enquiries. Connect during setup

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup

Booking / PMS Property, listing or reservation system for availability & bookings. Connect during setup

CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup

## How it works

Agent tracks each group block's pickup rate against its cutoff date, read daily from the PMS.

At 30/14/7 days out, sends the organiser a pickup status update generated from live data.

Escalates blocks trending under target to a call with group sales , rather than another automated email.

At cutoff, executes the release logic in the PMS — unpicked rooms return to general inventory.

Logs the final outcome — picked up, released, extended — to the CRM for group-booking history.

## Data sources

PMS group block & pickup data Group contract terms

## What it targets

Blocks with a proactive pickup update before cutoff Target 100%

Group block pickup rate Target +15%