# Rate Plan Upsell at Time of Booking — Hospitality AI agent | Mihu AI

Hospitality · Reservations

# Rate Plan Upsell at Time of Booking

Increase ADR by offering a relevant upgrade at the moment of booking.

Set up this outcome

## Apps this needs

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup

Booking / PMS Property, listing or reservation system for availability & bookings. Connect during setup

Payments / Checkout Send secure pay links and reconcile paid / overdue balances. Connect during setup

CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup

## How it works

Agent spots an upsell opportunity from room type, occasion and length of stay .

Checks the CRM for a prior decline of the same upgrade, to avoid repeating an unwanted pitch.

Offers one clear upgrade with the price difference stated plainly.

Processes the upgrade through the payment gateway and writes it to the reservation in the same flow.

Logs the offer outcome to the CRM to refine future targeting .

## Data sources

PMS room/rate hierarchy Package catalog

## What it targets

Bookings with an upsell offered Target 100%

Upsell acceptance rate Target 16%