# Loyalty Enrolment at Checkout — Hospitality AI agent | Mihu AI

Hospitality · Loyalty

# Loyalty Enrolment at Checkout

Capture loyalty sign-ups at checkout, the moment of highest goodwill, rather than at booking.

Set up this outcome

## Apps this needs

WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup

Loyalty Platform Track tiers, points and referrals for enrolled members. Connect during setup

Booking / PMS Property, listing or reservation system for availability & bookings. Connect during setup

CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup

## How it works

Agent checks if a departing guest is a member; if not, offers enrolment with an immediate, tangible benefit .

Completes enrolment in under a minute via a simple link.

Sends a welcome message summarising tier benefits and points earned.

Skips the offer for guests who declined on a prior stay , per the CRM's decline log, to avoid annoyance.

## Data sources

PMS/loyalty membership status Stay spend data CRM decline log

## What it targets

Non-member departing guests offered enrolment Target 90%

Enrolment acceptance rate Target 25%