# Early Check-in / Late Check-out Management — Hospitality AI agent | Mihu AI

Hospitality · Guest Care

# Early Check-in / Late Check-out Management

Handle the highest-volume front desk request type systematically instead of ad hoc.

Set up this outcome

## Apps this needs

WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup

Booking / PMS Property, listing or reservation system for availability & bookings. Connect during setup

Housekeeping / Task System Create and track tasks for housekeeping, maintenance and F&B. Connect during setup

Payments / Checkout Send secure pay links and reconcile paid / overdue balances. Connect during setup

## How it works

Agent checks real-time housekeeping status against the requested time.

Confirms immediately if ready, or gives an honest ETA with luggage storage.

For late check-out, checks the turnover schedule before confirming or offers a paid extension.

Notifies housekeeping of confirmed early/late requests , so the schedule reflects reality.

Any late check-out fee is processed through the payment gateway and written to the folio.

## Data sources

PMS housekeeping/room-status feed Arrivals schedule Folio

## What it targets

Early/late requests answered with accurate real-time status Target 95%

Front-desk time spent negotiating these requests Target -50%