# Booking Engine Abandonment Recovery — Hospitality AI agent | Mihu AI

Hospitality · Reservations

# Booking Engine Abandonment Recovery

Recover guests who started the booking engine flow and dropped off before payment.

Set up this outcome

## Apps this needs

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup

SMS Gateway Fallback text messages for reminders and links. Connect during setup

Inbound Email Let the agent read and answer email enquiries. Connect during setup

CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup

## How it works

Agent detects an abandoned booking-engine session — dates and room picked, no completion within 30 minutes.

Re-checks availability in the PMS before messaging, in case the room sold in the meantime.

Sends a reminder with the exact dates/room held and a direct resume link.

If still open after 4 hours, follows up with a value-add, not a discount , to protect rate integrity.

Places a voice call for high-value bookings left abandoned after 24 hours.

Logs the outcome and reason — recovered, price, booked elsewhere — to the CRM for funnel analysis.

## Data sources

Booking engine session data PMS rate rules CRM funnel data

## What it targets

Abandoned booking sessions recovered Target 24%

Time to first recovery message Target 30min