# Event & Group Enquiry Triage — Hospitality AI agent | Mihu AI

Hospitality · Events

# Event & Group Enquiry Triage

Respond to high-value event enquiries instantly and qualify them for sales.

Set up this outcome

## Apps this needs

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup

CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup

Inbound Email Let the agent read and answer email enquiries. Connect during setup

## How it works

Agent answers the event or group enquiry by phone (via Twilio, 3CX, RingCentral or a carrier SIP trunk), email or form.

Captures date, headcount, budget and requirements as structured fields, not a free-text note.

Checks broad availability against the function space calendar.

Routes the qualified lead to events sales with a full brief, no re-asking.

Logs the enquiry and outcome to the CRM for pipeline tracking.

## Data sources

Enquiry form Function space calendar CRM

## What it targets

Enquiries qualified Target 90%