# Front Desk Overflow & Guest Requests — Hospitality AI agent | Mihu AI

Hospitality · Guest Care

# Front Desk Overflow & Guest Requests

Cover the front desk 24/7 so staff handle guests in front of them, not the phone.

Set up this outcome

## Apps this needs

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup

WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup

Booking / PMS Property, listing or reservation system for availability & bookings. Connect during setup

CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup

## How it works

Call or message arrives out of hours, or the desk is already engaged — detected via the telephony platform's (Twilio, 3CX, RingCentral, or carrier SIP trunk) live queue depth.

Agent answers in the guest's own language and identifies the stay.

Handles the repeat asks — check-in times, wifi, parking, late checkout .

Logs housekeeping and maintenance requests straight into the PMS .

Anything judgement-based is escalated to staff with the full transcript.

Logs a summary of every contact to the CRM for reporting.

## Data sources

PMS reservations Property FAQ Housekeeping queue CRM

## What it targets

Contacts answered 24/7 Target 100%

Resolved without staff Target 38%

Escalated with context Target 100%