# 24/7 Multilingual Voice Booking — Hospitality AI agent | Mihu AI

Hospitality · Reservations

# 24/7 Multilingual Voice Booking

Never lose an after-hours or non-English-speaking reservation call.

Set up this outcome

## Apps this needs

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup

Booking / PMS Property, listing or reservation system for availability & bookings. Connect during setup

Payments / Checkout Send secure pay links and reconcile paid / overdue balances. Connect during setup

## How it works

Agent answers every inbound reservation call , any hour, detecting language automatically.

Checks live availability, rate and promotions in the PMS in the guest's language.

Captures special requests — crib, accessibility, late arrival — as structured fields, not free text.

Takes payment or deposit details securely and writes the booking directly to the PMS.

Flags anything outside policy — a complex group or special rate — for a human callback, with full call context.

## Data sources

PMS live inventory & rates Promotion calendar

## What it targets

After-hours calls converted to a booking Target 38%

Non-English calls fully resolved without a transfer Target 90%