# No-Show & Cancellation Reduction — Hospitality AI agent | Mihu AI

Hospitality · Revenue

# No-Show & Cancellation Reduction

Protect revenue by confirming reservations ahead of arrival and instantly re-selling any slot that cancels.

Set up this outcome

## Apps this needs

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup

Booking / PMS Property, listing or reservation system for availability & bookings. Connect during setup

WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup

CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup

## How it works

A scheduled job pulls all reservations arriving in the next 24-72 hours from the PMS.

Agent places an outbound confirmation call — via Twilio, 3CX, RingCentral or a carrier-direct SIP trunk — at T-48h and, if unconfirmed, again at T-24h.

No answer after 2 attempts falls back to SMS/WhatsApp with a one-tap confirm/cancel/reschedule link.

Confirmed status is written back to the PMS ; cancellations are checked against the cancellation policy before executing.

The instant a cancellation posts, the waitlist is queried and the best match contacted first.

Anything still unconfirmed by T-4h escalates to a front-desk task with the full contact history.

## Data sources

PMS reservation & availability Cancellation policy rules Waitlist demand queue

## What it targets

Reservations confirmed ahead of arrival Target 80%

Cancelled slots re-sold from the waitlist within 2 hours Target 55%

No-show rate Target -35%