# OTA Browser → Direct Booking Callback — Hospitality AI agent | Mihu AI

Hospitality · Reservations

# OTA Browser → Direct Booking Callback

Intercept guests who called about a rate they found on Booking.com/Expedia and win the booking direct.

Set up this outcome

## Apps this needs

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup

Booking / PMS Property, listing or reservation system for availability & bookings. Connect during setup

Channel Manager Sync rates and availability across OTAs and the direct booking engine. Connect during setup

Payments / Checkout Send secure pay links and reconcile paid / overdue balances. Connect during setup

## How it works

Agent answers the inbound call and confirms the dates and room type the guest saw on the OTA.

Checks the PMS for live availability and the channel manager for rate parity , then quotes the same or better rate direct.

If the guest agrees, captures the deposit via the payment gateway and books directly into the PMS.

Confirms via SMS/email immediately and logs the OTA-to-direct conversion for channel-mix reporting.

If the guest doesn't convert on the call, sends a same-day follow-up SMS with the quoted rate pre-filled, valid 24 hours.

## Data sources

PMS live rate & availability Channel manager rate parity Payment gateway

## What it targets

OTA-referenced calls converted to direct booking Target 42%

Direct booking share of total reservations Target +8pts