# Room Upgrade & Package Upsell Pre-Arrival — Hospitality AI agent | Mihu AI

Hospitality · Revenue

# Room Upgrade & Package Upsell Pre-Arrival

Sell room upgrades and packages in the days before arrival when intent is highest.

Set up this outcome

## Apps this needs

WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup

Booking / PMS Property, listing or reservation system for availability & bookings. Connect during setup

Payments / Checkout Send secure pay links and reconcile paid / overdue balances. Connect during setup

CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup

## How it works

Agent sends a pre-arrival message 3-5 days out with 2-3 relevant options.

Checks the CRM for a prior decline of the same offer type to avoid repeat-pitching.

Processes payment and confirms directly if accepted, updating the PMS .

Notifies housekeeping/F&B of package inclusions to prep, timed to be ready before arrival.

Suppresses the offer on future stays if declined twice .

## Data sources

PMS reservation/room type data Package catalog and pricing

## What it targets

Pre-arrival upsell messages sent Target 100%

Pre-arrival upsell acceptance rate Target 19%