# Pre-Arrival Check-in & Pre-Authorization — Hospitality AI agent | Mihu AI

Hospitality · Guest Care

# Pre-Arrival Check-in & Pre-Authorization

Move check-in paperwork and payment pre-authorization before arrival.

Set up this outcome

## Apps this needs

WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup

Booking / PMS Property, listing or reservation system for availability & bookings. Connect during setup

Payments / Checkout Send secure pay links and reconcile paid / overdue balances. Connect during setup

## How it works

Agent sends a pre-arrival check-in link 24-48h before arrival.

Confirms once completed and flags any ID/name mismatch for front desk.

Sends a room-ready notification and digital key once prepped.

Reminds guests who haven't completed pre-check-in 4 hours before arrival .

## Data sources

PMS reservation & guest profile ID verification service Payment gateway

## What it targets

Pre-check-in completion before arrival Target 65%

Front-desk check-in time for pre-checked-in guests Target 90s