# Guest Preference Profile Enrichment — Hospitality AI agent | Mihu AI

Hospitality · Loyalty

# Guest Preference Profile Enrichment

Build a richer preference profile over time so every future stay is more personalized.

Set up this outcome

## Apps this needs

WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup

Booking / PMS Property, listing or reservation system for availability & bookings. Connect during setup

CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup

## How it works

Agent asks one light, relevant preference question per stay, not a long survey.

Logs the answer to the guest's permanent profile for future stays.

Confirms known preferences are applied at the start of each new stay .

Flags any preference conflict to the relevant department.

## Data sources

PMS/CRM guest profile Preference history

## What it targets

Returning guests with an enriched preference profile after 3 stays Target 60%

Preference-matched arrangements delivered correctly Target 95%