# Repeat Guest Direct Rebooking Prompt — Hospitality AI agent | Mihu AI

Hospitality · Reservations

# Repeat Guest Direct Rebooking Prompt

Get a returning guest to book their next stay directly, while the experience is fresh.

Set up this outcome

## Apps this needs

WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup

Booking / PMS Property, listing or reservation system for availability & bookings. Connect during setup

CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup

## How it works

Agent identifies guests checking out with 2+ prior stays .

Cross-references loyalty tier and points balance in the CRM to personalize the incentive.

Sends a same-day thank-you, timed against the messaging log to avoid overlapping the post-stay review request.

If a return date is mentioned informally, checks live availability and books it on the spot .

Logs the outcome and any future travel plans to the CRM for long-term nurture.

## Data sources

PMS guest stay history Loyalty program status

## What it targets

Repeat guests offered a direct rebook prompt Target 100%

Same-visit or within-30-day rebooking rate Target 14%