# In-Stay Request Routing — Hospitality AI agent | Mihu AI

Hospitality · Guest Care

# In-Stay Request Routing

Route housekeeping, maintenance and room-service requests instantly instead of by phone.

Set up this outcome

## Apps this needs

WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup

Housekeeping / Task System Create and track tasks for housekeeping, maintenance and F&B. Connect during setup

CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup

## How it works

Agent receives the request and classifies it — housekeeping, maintenance, room service, concierge.

Creates a task in the relevant department's queue with room number and priority.

Confirms an estimated completion time back to the guest.

Follows up automatically if the task isn't marked complete within SLA .

Logs the interaction type to the CRM for pattern tracking, like repeated maintenance issues in one room.

## Data sources

Department task queues SLA rules by request type

## What it targets

In-stay requests actioned within SLA Target 90%

Requests resolved without a repeat call to front desk Target 85%