# Reservation Callback & Booking — Hospitality AI agent | Mihu AI

Hospitality · Reservations

# Reservation Callback & Booking

Capture more direct reservations and reduce reliance on OTAs.

Set up this outcome

## Apps this needs

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup

WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup

Booking / PMS Property, listing or reservation system for availability & bookings. Connect during setup

CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup

## How it works

Enquiry comes in via voice or WhatsApp; if voice goes unanswered, the telephony platform — Twilio, 3CX, RingCentral, or a carrier-direct SIP trunk — fires a missed-call trigger with the caller's number.

Checks live availability and rate in the PMS for the requested dates.

Quotes the rate and any direct-book perks not available on the OTAs.

If the guest agrees, writes the reservation directly to the PMS and takes a deposit if required.

Sends a WhatsApp confirmation with the reservation number pulled from the PMS.

Logs the enquiry source and outcome to the CRM for channel-mix reporting.

## Data sources

PMS live availability & rates Enquiry form CRM

## What it targets

Enquiries converted Target 35%

Direct booking share Target +12%