# Post-Stay Review Recovery — Hospitality AI agent | Mihu AI

Hospitality · Guest Care

# Post-Stay Review Recovery

Lift public ratings and catch dissatisfaction before it goes public.

Set up this outcome

## Apps this needs

WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup

Inbound Email Let the agent read and answer email enquiries. Connect during setup

CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup

## How it works

Agent messages the guest 1-2 days after checkout , reading the checkout date from the PMS.

A short sentiment check runs first — happy or unhappy — before anything else is sent.

Unhappy guests are routed privately to management with the specific issue, not asked to post publicly.

Happy guests get a direct link to the review platform the property prioritizes.

Response and sentiment outcome are logged to the CRM against the guest profile.

## Data sources

PMS checkouts Review platforms CRM

## What it targets

Post-stay responses Target 40%