# In-Room Dining Order Taking — Hospitality AI agent | Mihu AI

Hospitality · Revenue

# In-Room Dining Order Taking

Take room service orders accurately by voice/chat without a dedicated order-taker on every shift.

Set up this outcome

## Apps this needs

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup

WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup

POS / Venue Booking Restaurant, spa or activity point-of-sale and scheduling system. Connect during setup

## How it works

Agent takes the order conversationally, checking each item against the live menu feed so discontinued items are never offered.

Flags any stated dietary or allergy requirement against the ingredient data.

Sends the order to the kitchen display system with room number and ETA.

Notifies the guest of the delivery time and any kitchen delay.

Handles simple order changes by modifying the existing kitchen ticket , not creating a duplicate order.

## Data sources

Live menu / POS system Kitchen queue status

## What it targets

Orders taken without a human agent Target 65%

Order accuracy (matches kitchen ticket) Target 98%