# Special Request Capture & Confirmation — Hospitality AI agent | Mihu AI

Hospitality · Reservations

# Special Request Capture & Confirmation

Capture and confirm special requests at booking so nothing is missed at check-in.

Set up this outcome

## Apps this needs

WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup

Booking / PMS Property, listing or reservation system for availability & bookings. Connect during setup

Housekeeping / Task System Create and track tasks for housekeeping, maintenance and F&B. Connect during setup

## How it works

Agent asks about special requirements as a standard part of booking.

Logs each request as a structured PMS field mapped to the right department — crib to housekeeping, allergy to F&B.

Sends a confirmation summary listing every request back to the guest.

The day before arrival, creates a task in each department's queue with room number and specifics.

Escalates to the duty manager if a request isn't marked complete by the cutoff.

## Data sources

PMS guest profile & request fields Department task lists

## What it targets

Special requests fulfilled without a day-of scramble Target 95%

Guest-reported request-not-met incidents Target -60%