# Loyalty Tier Progress & Renewal Nudge — Hospitality AI agent | Mihu AI

Hospitality · Loyalty

# Loyalty Tier Progress & Renewal Nudge

Keep members engaged with their tier status instead of letting points/status quietly expire.

Set up this outcome

## Apps this needs

WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup

Loyalty Platform Track tiers, points and referrals for enrolled members. Connect during setup

## How it works

Agent tracks each member's progress toward their next tier and any expiring points.

Sends a nudge when close to a threshold, showing exactly what stay would get them there .

For expiring points, offers simple redemption options before the deadline.

Confirms tier changes and new benefits immediately when achieved.

## Data sources

Loyalty program tier/points data Expiry rules

## What it targets

Members notified before points/status expiry Target 100%

Additional stays driven by tier-progress nudges Target 10%