# Pre-Arrival Upsell — Hospitality AI agent | Mihu AI

Hospitality · Revenue

# Pre-Arrival Upsell

Increase revenue per stay with timely, relevant upsells.

Set up this outcome

## Apps this needs

WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup

SMS Gateway Fallback text messages for reminders and links. Connect during setup

Booking / PMS Property, listing or reservation system for availability & bookings. Connect during setup

CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup

## How it works

Agent reaches the guest 48-72h before arrival on WhatsApp or SMS.

Offers one or two matched upgrades — higher floor, late check-out, breakfast — with the price stated plainly.

If accepted, writes the upsell to the reservation in the PMS and takes payment.

Avoids repeating the same pitch if declined once.

Logs the outcome to the CRM to refine future targeting.

## Data sources

PMS bookings Upsell catalogue Payment gateway CRM

## What it targets

Upsell attach rate Target 18%