# VIP / Repeat Guest Recognition & Amenity Setup — Hospitality AI agent | Mihu AI

Hospitality · Guest Care

# VIP / Repeat Guest Recognition & Amenity Setup

Automatically recognize top-tier and repeat guests and trigger their known preferences.

Set up this outcome

## Apps this needs

Booking / PMS Property, listing or reservation system for availability & bookings. Connect during setup

Housekeeping / Task System Create and track tasks for housekeeping, maintenance and F&B. Connect during setup

CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup

## How it works

Agent checks incoming reservations against guest history and preference profile .

Triggers amenity setup as a pre-arrival task to housekeeping.

Notifies the front desk manager of VIP arrivals for a personal greeting.

Updates the preference profile with anything new learned during the stay.

If setup isn't confirmed complete by arrival, escalates to the duty manager .

## Data sources

PMS/CRM guest profile Loyalty tier data Preference history

## What it targets

VIP arrivals with preferences pre-set Target 95%

VIP guest satisfaction score Target 4.8/5