# Overbooking / Walk Guest Relocation — Hospitality AI agent | Mihu AI

Hospitality · Reservations

# Overbooking / Walk Guest Relocation

Handle an overbooked night smoothly by relocating guests with minimal friction.

Set up this outcome

## Apps this needs

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup

SMS Gateway Fallback text messages for reminders and links. Connect during setup

Booking / PMS Property, listing or reservation system for availability & bookings. Connect during setup

CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup

## How it works

Agent monitors the overbook forecast and identifies exposure as soon as it appears, not on arrival day.

Selects who to walk per policy — last-booked, lowest tier, never a top-tier loyalty guest .

Contacts the guest proactively, ideally before arrival , with a comparable or better alternative.

Writes a walk-coded cancellation (not a standard one) and confirms the relocation booking.

Sends transport, directions and the compensation offer .

Logs the incident to the CRM and flags the guest's profile so they aren't walked again.

## Data sources

PMS occupancy forecast Partner hotel rates Compensation policy

## What it targets

Walked guests notified before arrival Target 80%

Walked-guest satisfaction post-relocation Target 4/5