# After-Hours Emergency Contact Routing — Professional Services AI agent | Mihu AI

Professional Services · Documents

# After-Hours Emergency Contact Routing

Route genuine after-hours emergencies to the right on-call professional.

Set up this outcome

## Apps this needs

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup

Practice Management System Clio, MyCase, PracticePanther, Karbon or CCH Axcess — matter/client data, engagement & document status. Connect during setup

## How it works

Answers after-hours calls and triages for genuine urgency versus something that can wait for business hours, via voice (Twilio, 3CX, RingCentral, or a carrier-direct SIP trunk).

Connects genuine emergencies directly to the on-call professional, matched via the on-call roster.

Books a next-business-day callback for non-urgent matters.

Logs every after-hours contact for the morning team's context.

## Data sources

On-call roster Urgency triage criteria (firm-defined)

## What it targets

Genuine emergencies correctly routed to on-call Target 100%

After-hours contacts resolved without a missed follow-up Target 95%